Last week I spoke at the GSC conference where an august\u00a0 group of carriers convene to discuss the problems they face and best practices within their organizations.\u00a0 So apart from being in Windsor one of the loveliest places in the UK and setting aside the fact we had a great treat from\u00a0a British\u00a0multinational Operator\u00a0\u2013 a meal at the Guards Museum, Westminster. \u00a0What was discussed?<\/p>\n
Two interconnected topics ( no pun intended) were top of the agenda item. GIPX and credit control and management. \u00a0Here carriers debated whether and how to give smaller players access to their network and how to limit debt liability.\u00a0British multinational telecommunications services company spoke about their pre-pay component in billing and how that manages debt, predicts traffic and spend and successfully allows (untested) new carriers access. As the provider to\u00a0them it was great to hear how pleased they are and what practical use the solution gives them.<\/p>\n
We had a very interesting talk from the director of the Institute of Credit Management explained his organization\u2019s mission \u00a0\u00a0to educate about the issues of credit, risk and to stress the importance of positive cash flow. \u00a0Again this had carriers discussing issues around cash collection and customer management.\u00a0 Opinion was divided \u2013 some leaning backwards in pursuit of the relationship others just pulling the plug when debt became unacceptable. This just reiterates how slightly different this domain is \u2013 retail billing\u00a0 is, you don\u2019t pay \u2013 you\u2019re gone ( well there are exceptions in cases of hardship).\u00a0 This is about carrier relationships and the bi-lateral sessions where carriers sit and negotiate with each other face to face \u2013 stresses the complex and often personal nature of the inter- carrier relationships.<\/p>\n
The meeting \u00a0also \u00a0had a great speech from a Belgian\u00a0Operator discussing Fraud prevention and the problems By Pass and \u00a0PBX hacking remain ever constant.<\/p>\n
What did I learn?<\/p>\n
New technologies offer new opportunities \u2013 not really a massive learning point \u2013 but more automation, alerting and deeper\u00a0 MIS gives carriers the capability \u00a0to avail themselves \u00a0of these new opportunities and as providers of software to them we need to make sure that their days are as easy as possible.<\/p>\n","protected":false},"excerpt":{"rendered":"
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