Blog

  • Overview of Tree-based Algorithms in under 10 Minutes

    Machine learning is not all about AI, but it is a big part of it.

    Machine Learning has emerged as a new way of communicating your wishes to a computer. It’s exciting because it allows you to automate the ineffable. Machine learning is powering most of the recent advancements in AI, including Computer Vision, NLP (Natural Language Processing), Predictive Analytics, Chatbots, and a wide range of applications. To move up the data value chain from the information level to the knowledge level, we need to apply machine learning that will enable systems to identify patterns in data and learn from those patterns to apply to new, never-seen data.

    Difference between Supervised Learning, Unsupervised Learning, and Semi-Supervised Learning

    Machine Learning use cases primarily fall into 3 categories: Supervised Learning, Unsupervised Learning, and Semi-Supervised Learning.

    1) Supervised Learning

    In the Supervised Learning use case, we have a known set of input data and the corresponding set of responses for it. The aim is to build a model which aims to learn the patterns and relationships between different input features (called as training phase) to generate a reasonable prediction as a response to the new input data (called as testing phase). Most of the real-world problems at scale, addressed by different organizations, fall in this category.

    2) Unsupervised Learning

    Unlike the Supervised Learning use case, Unsupervised learning involves finding inferences and hidden patterns from input data without references to any labeled responses or outcomes. This ability to discover patterns in information makes it an ideal solution for Cross-Selling strategies, Customer Segmentation, Image and Pattern recognition.

    3) Semi-Supervised Learning

    Semi-Supervised Learning, on the other hand, offers solutions that use the best of both worlds: Supervised and Unsupervised Learning. This approach is mostly adopted when there is an absence of good quantity or quality input data with labeled outcomes to train a supervised learning model. The smaller labeled data set is used to identify hidden patterns and the larger unlabelled dataset is used to extract features to improve upon the lack of quantity of labeled dataset.

    What are Tree-based Algorithms?

    Tree-based algorithms are one of the best and most used supervised learning methods, this is mainly due to the reason that these predictive models offer high accuracy, stability, and ease of interpretation as they map non-linear relationships quite well. This series is a journey designed to help readers not only to get a peek under the hood of popularly used state of the art tree-based algorithms but also to help readers to reach a level of proficiency so that one can make a better choice at adopting them to solve the problem statement at hand. This blog specifically provides an overview of the following Tree-Based Algorithms, which are popularly used in the ML community:

    1. Decision Trees
    2. Random Forests
    3. Gradient Boosting Machines
    4. XGBoost
    5. LightGBM
    6. CatBoost

    1) Understanding Decision Trees

    Decision Trees are one of the simplest and intuitive ways of predictive modeling. As the name suggests, we construct a tree-like model of decisions. It’s a flowchart-like structure that performs several tests on different features of the data point. Based on the tests, the data point will either be assigned to a class or a continuous value outcome. That is to say, Decision Trees can be used both for Classification and Regression use cases.

    But how are Decision Trees constructed, in the first place? There are various algorithmic approaches to construct a decision tree-like ID3, C4.5, CART, etc. The main parameter which separates these different algorithms is the Splitting Criterion which is used while selecting the decision nodes of the Tree. The splitting criterion helps in deciding which feature to use and the threshold value to perform the decision-making.

    We want the Decision Tree Model to be small and generalized to the training set, hence the main intent while performing the splits using Decision Nodes is to obtain the purest child nodes. It’s the different ways of measuring this purity which has let us come up with different splitting criterion.

    Information Gain is one such criterion. For each node of the tree, we measure how much information the feature gives us about the class. The split with the highest information gain will be taken first and the process continues until all the child nodes are pure, or the information gain is 0. Information Gain is calculated by measuring the difference between the entropy of the original dataset before and after the split. ID3 uses information gained for constructing the decision trees.

    Decision Trees essentially combine complex rules to give the correct predictions, because of this design, it is prone to Overfitting. In other words, A small change in the training set can cause a large change in the structure of the decision tree causing instability. In Addition, using a Decision Tree is relatively expensive, compared to other tree-based models, when training a large dataset.

    Hence, a Decision Tree becomes a good choice when we have a small to medium-sized dataset and model interpretability is required. In other cases, it proves to be inefficient and hence other tree-based algorithms are preferred which we will explore in the next section.

    2) Understanding Random Forest

    Random Forest is essentially inspired to solve the overfitting problems in Decision Trees. As the name suggests, this model consists of many individual Decision Trees whose predictions are aggregated (Averaging in case of Regression and Max Voting in case of Classification).

    The idea behind aggregating the prediction is quite simple, it is based on the Wisdom of Crowds. It says that A large crowd with uncorrelated opinions combined provides more wisdom than an individual opinion. In Data Science terminology, A large number of relatively uncorrelated models operation as a group will outperform any individual constituents. Uncorrelated models protect from propagating the errors of the base model. While some trees might be wrong, other trees might be correct, and overall as a group, they learn the correct patterns from the data instead of overfitting like a decision tree.

    But how does the Random Forest Ensure to train individual decision trees which are uncorrelated? A simple answer to this would be, to supply different samples of data to each Decision Tree and grow each Decision Tree using a specific subset of features. This technique to randomly sample with replacement to build individual trees is also known as Bootstrap Aggregation or Bagging. Bagging in combination with Feature Randomness ensures that each tree is trained on different data and a different subset of features, ensuring that results are uncorrelated.

    Although Random Forest was successful in mitigating the overfitting problem (or High Variance issue) in Decision Trees it is at a cost of increased compute and resources. Since multiple Decision Trees need to be built and maintained for predictions, it tends to take longer time, higher compute, larger resources, and lacks interpretability because of the ensemble nature. Despite these drawbacks, the model’s efficiency in giving correct predictions and ability to be used both for Regression and Classification problems has led to it being a popular algorithm that is used across multiple domains.

    3) Understanding Gradient Boosting Machines

    To understand GBM, we first need to touch upon the concept of Boosting. Unlike Bagging, where predictions of base models are aggregated to come up with a final prediction, Boosting focuses on building a strong learner by iteratively or sequentially learning patterns from the data using a consecutive chain of weak learners. Each tree, in this chain, focuses on correcting the net error generated from the previous tree. The first tree is built on the features with the highest predictive power which then passes on the predictions and error (difference between the actual and prediction) as an input to subsequent tree along with a weight parameter. The weights are used to control the second tree to utilize only those features which will fine-tune the combined predictions of the first and second tree to be close to the target as much as possible. The final prediction of the GBM is the weighted sum of all the individual predictions.

    Now that we know how Boosting works, the question arises on how we come up with the optimal weights to be assigned to the predictions of the individual weak learner. This is where the Gradient Descent Algorithm comes in place. In the context of GBM, we want to build an additive model, wherein Trees are added one at a time while existing trees in the model are not changed. Gradient Descent aims to add trees that reduce the loss function (and follow the gradient). The weights assigned to each tree are updated to minimize the error. We can limit the number of trees to be added by fixing a number or acceptable threshold of the loss function to stop the training.

    Because of this design, Gradient Boosting is a Greedy Algorithm and hence will keep on improving to minimize all errors leading to overfitting. Additionally, because trees must be trained sequentially it is computationally expensive and memory exhaustive for a larger dataset. That said, GBM is great at handling complex, non-linear relationships and are more powerful and accurate as compared to Random Forest or Decision Trees. In addition, Data Pre-processing steps to be done before using GBM are minimal, as it Handles the Missing Data and works great with Categorical Data as well.

    4) Understanding XGBoost

    XGBoost or Extreme Gradient Boosting is a modification of the GBM Architecture designed for Speed and Performance. It is an effort that is directed to push the limits of computations resources for boosted tree algorithms. Because of the Execution Speed and Model Performance, this is one of the go-to models in hackathons and has been recently dominating the applied machine learning community and Kaggle competitions which requires building ML models on structured or tabular data.

    But what makes XGBoost so special? It’s the System Optimization and Algorithmic Enhancements on top of the existing GBM framework, which makes it stands out from the rest ML algorithm. Firstly, XGBoost approaches the Sequential Tree Building using Parallelized implementation. In addition, it addresses the overfitting problem in GBM by using the “depth-first” approach to pruning trees backward which adds to the computational performance. Secondly, The library is designed with cache awareness and out-of-core computing which optimizes the disk space while handling large datasets. Lastly, The Algorithmic Enhancements such as built-in Cross-Validation, Sparsity Awareness, and Regularization make it robust and enable it to deliver good model performance.

    5) Understanding LightGBM

    Like XGBoost, this is an open-source library that provides more efficient and effective implementation of the Gradient Boosting Algorithm. This Tree-Based model can be used both for Classification and Regression. This extends the idea of GBM by adding in a type of Auto Feature Selection as well as focusing on data points with large gradients. This results in a dramatic speed-up of training (Hence, it is called a lighter version of GBM) and predictive performance.

    The high efficiency in terms of computing and high model performance can be attributed to two novel techniques GOSS or Gradient-Based One-Side Sampling and EFB or Exclusive Feature Bundling. GOSS is a modification of the Gradient Boosting method which gives more weightage to those examples which results in a larger gradient, which speeds up the learning process. EFB is an approach to bundle sparse (mostly zero) categorical features which have been one-hot encoded, thus acting as an Automatic Feature selection method.

    But how does it compare against XGBoost? LightGBM has many of the XGBoost’s advantages such as Sparse Optimization, Parallel Training, Regularization, Early Stopping, etc. But a major difference lies in the way the trees are constructed. Light GBM grows trees Leaf-wise, unlike other Tree Ensemble methods which grow trees level-wise row by row. The leaf which leads to the largest decrease in loss is selected and a Tree is grown from the output of that Leaf.

    Although it’s not fair to compare LightGBM and XGBoost, prior works which tried to benchmark the optimizations in these modified versions of GBM suggest XGBoost as a powerful algorithm that reduces the maximum training time ( when used on a GPU). It was also seen that LightGBM is not fast enough to converge to a good set of hyperparameters, as compared to XGBoost. That said, both these algorithms enjoy a fair bit of popularity in the ML community when it comes to Hackathons and working on use cases with a large dataset.

    6) Understanding CatBoost

    The name CatBoost comes from two words “Category” and “Boosting”. CatBoost is an open-source machine learning algorithm developed by Yandex. This algorithm is built on top of a Gradient Boosting Architecture, wherein consecutive trees are spawned to decrease the net error in prediction, the only difference being CatBoost uses oblivious decision trees to grow a balanced tree. That is to say that it uses the same features to make left and right splits for each level of the tree. This design helps in more efficient usage of CPU, in turn reducing the training time.

    One of the key highlights of this algorithm is the ease of dealing with categorical features in the dataset. Almost all the ML models which have been built require all the training data to be numeric. That means, if we have a categorical feature, we will have to employ Label Encoding or One Hot Encoding technique, else it would fail during the model building stage. CatBoost, on the other hand, doesn’t require explicit pre-processing to convert the categories, instead it internally uses various statistical measures to combine different categorical features and numerical features to achieve the same. It is also important to note that providing One Hot Encoded inputs to CatBoost models can decrease its efficiency in terms of model performance.

    As far as the performance is concerned, this model provides state-of-the-art results and stands in the same league as other Boosting Algorithms like XGBoost, LGBM, etc. The ease of use and the robustness towards overfitting leads to building a more generalized model which performs well for both regression and classification problems.

    Conclusion

    I hope by now, you have developed a fair bit of understanding about the evolution of Tree-Based Algorithms in the Machine Learning Landscape along with the key features which differentiate each of them. Stay tuned for more such “under 10 minutes” series of blogs, in the same space, where we will delve deeper into each of the algorithms with an ML use case to understand the intricacies to be taken care of while using them.

    Build machine learning models within minutes

    Claim your free trial now

  • War Tactics from ‘The Tomorrow War’ to Combat CLI Spoofing

    War Tactics from ‘The Tomorrow War’ to Combat CLI Spoofing

    Chris Pratt’s ‘The Tomorrow War’ was a blockbuster hit. Gripping, terrifying, and wildly redeeming at the end. No spoilers, but one thing that struck me was the sheer numbers of the alien menace that constituted the movie’s main threat. One single alien monster spawning so many lethal ‘Whitespikes,’ each of which threatens the survival of the human species!

    Dramatic and fantastical: exactly how I like my movies. But it somehow brought to mind a very real current scenario: the ongoing battle against a looming threat in the telecom world – Caller ID(CLI) Spoofing. Sure, it’s plenty fun to watch videos of bystanders receiving calls from friends pretending to be movie stars or even movie stars pretending to be friends (watch Matt Damon’s funny Bourne prank)! But on a larger scale, Caller ID Spoofing is responsible for breeding so many parallel types of fraud, each one equally menacing and capable of creating a lot of damage, threatening the survival of telecom players.

    Scratching the surface of CLI Spoofing

    Caller ID Spoofing is a practice by which voice carriers and aggregators intentionally falsify caller ID information to gain an illicit advantage.It also spawns different types of fraud such as Wangiri (short or faked missed calls generated to leave a notification on the customers’ display prompting them to call back), scam calls (people claiming to be from a trusted company to obtain personal or financial information), and even robocalling (where scammers use an auto-dialer that can broadcast millions of calls within hours).

    There’s more: OBC Spoofing. VM Brute Force. Call Bombing. Bypass Fraud. All of these are offshoots of Caller ID Spoofing. Not such an innocent threat, after all.

    To learn more about the different facets of CLI Spoofing, read this.

    The scale of the problem 

    Unlike sci-fi, though, CLI Spoofing is a big problem. Communication service providers have been struggling with CLI spoofing for ages. In most cases, customers who fall victim to such attacks report extreme dissatisfaction with their telecom providers. Studies show that customers have lost millions of dollars through deceptive callers. Studies show that customers have lost millions of dollars through deceptive callers. In fact, Spoofing accounted for a loss of $2.90 billion, as per CFCA Fraud Loss Survey 2021.

    This is a massive setback for CSPs because of the cost implications. Leading communication service providers report a steady decline of 20% to 30% per year in call pickup rates. Unanswered calls directly impact revenue and margins from national and international voice and messaging communication services. Consumer distrust for the traditional service provider offerings forces them to switch to other alternatives.

    A stitch in time saves nine

    A 2020 report by i3 Forum titled ‘Caller ID Spoofing’ succinctly explains why simply using industry standards is insufficient to fight the CLI menace. The challenge is with reaching critical mass – significant enough to cause a dent in the problem. Similar to how, in the movie, merely dispatching soldiers to fight the ‘Tomorrow Battle’ proved futile until they found a way to get to the root of the problem and tear down the impending attack.

    In the case of CLI Spoofing, the root is Real-time Signaling Risk Intelligence.

    The fact is: nothing beats prevention as the most effective measure of thwarting attacks (watch the movie, you’ll know what I mean). This calls for real-time capabilities based on probabilities, investigation, and comprehensive analysis of fraud signatures.

    Ultimately, a real-time approach using a solution that identifies call signatures, runs ML algorithms, provides threat intelligence, and proactively blocks fraudulent calls; thus, being vigilant and intelligent is the need of the hour.

    This brings me to the story of GO Malta and its pioneering approach to fight CLI Spoofing.

    “We had observed a significant increase in the instances of CLI spoofing and ‘A’ Number manipulation. It had to be handled quickly and effectively because of negative customer impact.”

    Subex Signaling Security

    Customers of GO Malta were troubled by recurring instances of CLI Spoofing that was also creating heavy revenue losses for the operator. Fraudsters were getting increasingly clever, using sophisticated tools to avoid detection and persist with their attacks.

    Subex Subex Signaling Risk Intelligence helped transform the approach from a reactive to proactive one that immediately provided real-time threat intelligence, a prevention-based approach, and faster decision making.

    Within a month, the results were visible.

    Subex helped GO Malta detect spoofed calls before the attack, allowing them to rapidly take action by raising alerts to the respective carriers. They are now securing their revenue, enjoying accurate billing, monitoring channel partners – all thanks to greater fraud detection skills and shorter fraud run-time.

    “The solution helped us reduce spoofed calls, but we also use the tool to determine if an ongoing call campaign is genuine or not.”

     If you’re curious about whether Chris Pratt and his team won the ‘Tomorrow War,’ I promised no spoilers. But, if you want to know how exactly Subex helped GO Malta win its battle against CLI Spoofing, go on and read the case study.

    A proactive approach, that leverages the network to prevent fraud in the digital ecosystem

    Request Demo

  • How to choose an effective Business Intelligence platform?

    How to choose an effective Business Intelligence platform?

    Whether you want to integrate real-time analytics into an existing product or corporate site or re-invent your present internal reporting structure with modern analytics, choosing a Business Intelligence platform is a process not to be taken lightly. There’s a lot to think about, including the user experience, appearance and feel, vendor support, and whether or not the fundamental capabilities are sufficient. Also, the enormous time, money, and effort commitment! There are several possibilities when it comes to selecting a Business Intelligence platform. Due to the sheer number of players in the market and their seemingly indistinguishable products, purchasers find it more difficult than ever to assess comparisons between market alternatives appropriately. This option complexity tends to result in some erroneous decision-making.

    Need for BI platform

    First and foremost, determine why you require a BI platform. Are you seeking an internal solution that will enable your users to gain access to the data insights they require and assist them in making informed decisions? Are you looking for a solution for small teams or one that can scale across the organization? Or are you looking to integrate analytics into your customer-facing application(s) to gain a competitive advantage and provide real-time data to your clients? Many businesses are happy to use business intelligence as a stand-alone solution, internal portal, or data visualization tool. Others currently offer an application to their consumers, and a Business Intelligence platform would be a natural expansion of their service. It’s critical to pick a vendor whose BI product best matches your goals while assessing vendors. Although the differences are minor, you’ll be glad you chose a BI platform that specializes in your use case once you get started.

    There are many factors based on which you can choose a business intelligence platform for an organization. These are as follows:

    – Level of tech-savviness

    The majority of users will categorize themselves as Business Users, Analysts, or Developers. It’s critical to know your audience to ensure that they can interpret data in the way that best meets their requirements and abilities. However, we don’t propose isolating individuals whose user personas differ from the majority of your audience; it’s critical to choose a BI platform that caters to more than just analysts (for example). Make sure your BI platform shortlist includes one that offers an adaptive user experience or empowers any user by automatically customizing the user experience to the user’s abilities. In other words, a BI platform that gives you complete control over the entire BI process, allowing you to quickly modify it to your team’s or organization’s specific needs at scale.

    – Ask for a demo

    Requesting a demonstration of the platform’s capabilities is an excellent way to get your evaluation started. However, simply seeing a pre-recorded example or attending a group session isn’t enough. Find vendors that can customize the live demo using your actual, currently used data suppliers with whom you can have an open-ended, exciting discussion about your specific needs. Include everyone (and I mean everyone) who will play a role in determining which BI platform you will use in your final decision. It will help users and stakeholders from various parties guarantee that you’re all asking the same questions to fully comprehend how the data visualization software will satisfy your business needs.

    – Data Quality and Process

    The quality and amount of integration of their data warehouse and underlying ETL/ELT procedures is a hurdle many organizations face when evaluating their data. The centralized repository must be a data source that is unified, accessible, and correct. The most crucial stage in deploying business intelligence tools and analytics is ensuring that functional and operational data systems are trustworthy and dependable from the start.

    – Propel your BI strategy

    Even the most powerful business intelligence reporting technology is meaningless if it can’t connect to your data quickly. So you can get to your analysis faster if the analytics platform provides efficient native connectivity to your data, no matter where it lives. You should access and evaluate your data in real-time without downloading it. With little to no coding effort on your part, you should be able to query your databases quickly. Your BI platform should also give you the option of deploying your analytics in the cloud, in a hybrid environment, or on-premises. Instead of pushing you to modify or buy more products and upsetting your current data architecture, the platform should interact smoothly with your existing data strategy. It should also be simple to integrate with your company portals and other enterprise apps, allowing you to meet your customers where they are. Flexibility is crucial when selecting a Business Intelligence platform, and the total cost of ownership will be higher if the tools aren’t versatile.

    – Ease of use

    Everyone in your organization, regardless of skill level, should analyze their data and use those insights with the correct business intelligence platform. Platforms for BI should adapt to current technology and user innovation. You should select a platform that will scale as your business expands.

    Is your organization already using the BI platform? Or is it planning to buy a BI platform to make informed decisions? If yes, please tell me what factors you consider while choosing the BI platform. Let me know your thoughts in the comments section.

    A no-code software for business users to visualize, analyze, and share data insights.

    Try out for free now!

  • How to choose an effective Business Intelligence platform?

    Whether you want to integrate real-time analytics into an existing product or corporate site or re-invent your present internal reporting structure with modern analytics, choosing a Business Intelligence platform is a process not to be taken lightly. There’s a lot to think about, including the user experience, appearance and feel, vendor support, and whether or not the fundamental capabilities are sufficient. Also, the enormous time, money, and effort commitment! There are several possibilities when it comes to selecting a Business Intelligence platform. Due to the sheer number of players in the market and their seemingly indistinguishable products, purchasers find it more difficult than ever to assess comparisons between market alternatives appropriately. This option complexity tends to result in some erroneous decision-making.

    Need for BI platform

    First and foremost, determine why you require a BI platform. Are you seeking an internal solution that will enable your users to gain access to the data insights they require and assist them in making informed decisions? Are you looking for a solution for small teams or one that can scale across the organization? Or are you looking to integrate analytics into your customer-facing application(s) to gain a competitive advantage and provide real-time data to your clients? Many businesses are happy to use business intelligence as a stand-alone solution, internal portal, or data visualization tool. Others currently offer an application to their consumers, and a Business Intelligence platform would be a natural expansion of their service. It’s critical to pick a vendor whose BI product best matches your goals while assessing vendors. Although the differences are minor, you’ll be glad you chose a BI platform that specializes in your use case once you get started.

    There are many factors based on which you can choose a business intelligence platform for an organization. These are as follows:

    – Level of tech-savviness

    The majority of users will categorize themselves as Business Users, Analysts, or Developers. It’s critical to know your audience to ensure that they can interpret data in the way that best meets their requirements and abilities. However, we don’t propose isolating individuals whose user personas differ from the majority of your audience; it’s critical to choose a BI platform that caters to more than just analysts (for example). Make sure your BI platform shortlist includes one that offers an adaptive user experience or empowers any user by automatically customizing the user experience to the user’s abilities. In other words, a BI platform that gives you complete control over the entire BI process, allowing you to quickly modify it to your team’s or organization’s specific needs at scale.

    – Ask for a demo

    Requesting a demonstration of the platform’s capabilities is an excellent way to get your evaluation started. However, simply seeing a pre-recorded example or attending a group session isn’t enough. Find vendors that can customize the live demo using your actual, currently used data suppliers with whom you can have an open-ended, exciting discussion about your specific needs. Include everyone (and I mean everyone) who will play a role in determining which BI platform you will use in your final decision. It will help users and stakeholders from various parties guarantee that you’re all asking the same questions to fully comprehend how the data visualization software will satisfy your business needs.

    – Data Quality and Process

    The quality and amount of integration of their data warehouse and underlying ETL/ELT procedures is a hurdle many organizations face when evaluating their data. The centralized repository must be a data source that is unified, accessible, and correct. The most crucial stage in deploying business intelligence tools and analytics is ensuring that functional and operational data systems are trustworthy and dependable from the start.

    – Propel your BI strategy

    Even the most powerful business intelligence reporting technology is meaningless if it can’t connect to your data quickly. So you can get to your analysis faster if the analytics platform provides efficient native connectivity to your data, no matter where it lives. You should access and evaluate your data in real-time without downloading it. With little to no coding effort on your part, you should be able to query your databases quickly. Your BI platform should also give you the option of deploying your analytics in the cloud, in a hybrid environment, or on-premises. Instead of pushing you to modify or buy more products and upsetting your current data architecture, the platform should interact smoothly with your existing data strategy. It should also be simple to integrate with your company portals and other enterprise apps, allowing you to meet your customers where they are. Flexibility is crucial when selecting a Business Intelligence platform, and the total cost of ownership will be higher if the tools aren’t versatile.

    – Ease of use

    Everyone in your organization, regardless of skill level, should analyze their data and use those insights with the correct business intelligence platform. Platforms for BI should adapt to current technology and user innovation. You should select a platform that will scale as your business expands.

    Is your organization already using the BI platform? Or is it planning to buy a BI platform to make informed decisions? If yes, please tell me what factors you consider while choosing the BI platform. Let me know your thoughts in the comments section.

    A no-code software for business users to visualize, analyze, and share data insights.

    Try out for free now!

  • How to unlock business value from MLOps?

    How to unlock business value from MLOps?

    Introduction:
    According to Gartner, 85 percent of all Artificial Intelligence (AI) projects tend to fail and the trend is expected to run well through 2022. What are the key reasons for this high failure rate in AI projects? There are three key ones:

    1. Model deployment is not an easy tasks; it requires diverse expertise from software engineering, to machine learnings engineering along with data scientists
    2. Model performances or effectiveness deteriorate on real-world applications
    3. Models designed without collaboration between domain experts and engineers are unlikely to deliver the desired results

    However, organizations can flip the equation by adopting Machine Learning Operations or MLOps, which allows organizations to redefine a process of putting model into productions, helps break from the shackles of siloes and allows different teams to collaborate in real-time with a goal to serve model for business and help achieve ROI. MLOps also ensures that the ML models created through the process are scalable and can be redeployed to solving other problems.

    What is MLOps?

    Before DevOps, developers were spending hours and hours working on code that may never go into production. As a result, DevOps got its footing in the tech industry over a decade ago as a means to bring the development teams and the IT teams together and make these somewhat different communities collaborate in a frictionless manner. Before DevOps, developers were spending hours and hours working on code that may never go into production.However, by being able to collaborate with the IT teams, nearly all DevOps teams today are convinced about their code even before it goes into production.

    As AI and ML started to grow, they faced similar challenges that developers faced in the pre-DevOps era—getting stuck trying to take an AI project from ideation to production stage. And so, came Machine Learning Operations (MLOps). Modelled on the principles of DevOps, MLOps brings together people, processes, and practices by allowing collaboration between data, development and production teams.

    Underpinning the idea of MLOps are technologies that automate the deployment, monitoring, and management of machine learning models. MLOps, in fact, goes a step ahead and ensures that the code that goes into production is scalable and provides a measurable business while having a strong governance framework at the same time.
    What are the key components of MLOps?
    MLOps acts as a guiding principles for data scientists, engineers and operations professionals to collaborate and help manage the production ML lifecycle. MLOps leverages automation to improve the quality of production ML with a constant eye on business goals.

    Broadly, there are three key phases of any MLOps process—Designing the ML-powered application, ML Experimentation and Development, and finally, ML Operations.The design phase for the ML-powered application begins with understanding the business and the available data. Next, potential users need to be identified in this stage, and then an ML solution is designed to solve their problems while also looking at the possibilities of scaling the application to other areas. Typically, this phase looks at either enhancing user productivity or increasing the interactivity of the ML application.

    The design phase also clearly defines the ML use-cases and prioritizes them. The available data is inspected and used to train the ML model. The requirements gathered from this exercise are then used to design the architecture of the ML application, establish the serving strategy, and create a test suite for the future ML model.

    In the next phase of MLOps, it is vital to verify the applicability of ML for the identified problems through the deployment of an ML Model Proof-of-Concept. This phase is run iteratively to identify or polish the suitable ML algorithm for the given situation, data engineering, and model engineering. The idea is to build a stable quality ML model thatcan be runin production.

    The last and final phase of operations aims to deliver the previously developed ML model in production by using established DevOps practices such as testing, versioning, continuous delivery, and monitoring.

    The three phases are highly interconnected while also influencing each other. Each of these phases contributes key elements that work to close the ML lifecycle loop within an organization.
    What are the benefits of MLOps?
    MLOps can be highly beneficial for CXOs, data scientists, and data engineers alike. Let’s take for example on how MLOps can benefit CXOs. C-suite leaders require fast, accurate, and unbiased predictions. They are also looking for an AI solution that can provide them with a clear return on investment. That has been challenging for years but MLOps changes that forever by making it simple to highlight ROI on AI investments. By putting MLOps in place, CXOs can therefore utilize their energies into scaling AI capabilities throughout the organization while focusing on tracking KPIs that matter to each team and department.

    Data scientists can similarly gain immense benefits from MLOps as it automates several parts of their daily lives while also allowing them to effectively collaborate with their operations counterparts. MLOps also eases out data scientists and ML engineers’ efforts by offloading much of the burden of day to day model management. This allows them to focus on the larger problems such as identifying new use cases, managing feature discovery, and developing more in-depth business expertise. A large part of a data scientist’s time goes into maintaining models or reviewing their performance manually. All of that gets automated with MLOps and frees up valuable resources.

    For DevOps and data engineers, MLOps offers a way to manage their actual machine learning models in a single pane—right from testing and validation to updates and performance metrics. This enables the organization to scale ML deployment over a period of time to meet latency, throughput, and reliability SLAs, thereby generating more value from it.

    How to implement MLOps?

    Even before one thinks of implementing MLOps, it is important to start with a clear business goal or objective. These objectives need to be fleshed out with target performance measures, technical requirements, budget for the project, and KPIs that drive the process of monitoring the deployed models.

    Once that’s in place, MLOps can be implemented in three different ways, depending on the organization’s maturity level in terms of the understanding of MLOps. The three types of implementation include manual process, ML pipeline automation, and CI/CD pipeline automation. These are also commonly referred to as the three levels of MLOps—MLOps level 0 (manual process), MLOps level 1 (pipeline automation), and MLOps level 2 (CI/CD pipeline automation).

    Typically while starting their journey with ML, organizations begin with the manual ML workflow. In this type of deployment, every step of the journey is manual, including data analysis, data preparation, model training and even validation. In this type of implementation, data scientists work on the ML model and hand it over after training it to the engineering team to deploy on their API infrastructure.

    This type of deployment is suitable when the assumption is that your data science team manages a few models that don’t change frequently. And since there are no frequent changes, there is no need for Continuous Integration and Continuous Deployment.

    The second type of implementation is ML pipeline automation. This type of implementation goes a step ahead of the manual process and automates the ML pipeline to perform continuous training of the ML model. This type of implementation is suitable for solutions that operate in a constantly changing environment and need to proactively address shifts in indicators such as customer sentiment, market prices etc. While in MLOps level 0, the trained model is deployed as a prediction service to production, in level 1, an entire training pipeline is deployed that automatically and iteratively runs to serve the trained model as the prediction service.

    However, this model is still not suitable for new ML idea, rather only new models based on new data. Moreover, it is not ideal for environments where you need to manage multiple ML pipelines in production.

    To overcome the limitations of MLOps level 1, MLOps level 2 takes things up a notch and fits well with tech-driven companies that continuously retrain their ML models on a daily basis and redeploy the code on thousands of servers simultaneously.

    The automated CI/CD pipeline, data scientists can spend more time on high-value items such as feature engineering, model architecture and hyperparameters. The output of MLOps level 2 is a deployed model prediction service.

    The challenges to implementing MLOps

    In 2013, IBM partnered with The University of Texas MD Anderson Cancer Center to build Watson for Oncology with an aim to eradicate cancer. Five years down the line, the project was shelved as it started giving erroneous treatment advice. Later it is found that the ML model was trained not on real patient data but rather on a small number of hypothetic patients.

    Mistakes like these are pretty common in the ML domain. A typical ML lifecycle involves the identification of a business problem, establishing the success criteria, and then delivering an ML model to production. The delivery part happens in multiple steps, and each of these steps can either be performed manually or through an automatic pipeline.

    While it may sound prudent to focus on solving the business problem, it is easy to lose focus on the complexities in managing the entire ML process. ML is a highly iterative process, and data scientists end up spending a lot of time in these iterations. Forcing models into production after the first or the second iteration can quickly turn into a failed deployment.

    Data scientists need to not only deal with short response times but also support a large number of users. Moreover, working with thousands of code lines bring along their own set of difficulties to manage. Therefore, while data scientists were previously only required to produce an ML model, today, the first step is bringing ML models to production.

    Lack of synergies between data science and operations teams sometimes also becomes a big challenge for organizations. Often the data science teams don’t have enough process understanding, and operations teams end up overestimating their understanding of ML processes, leading to disastrous outcomes.

    MLOps requires dedicated people and resources to succeed. CXOs need to understand that MLOps is an iterative process and requires significant advance planning. The process cannot be taken casually, and companies need to be prepared for various contingencies.

    Lately, there are plathero of tools, frameworks and platforms available in the market to bring together highly disparate space of “model production management” into the center of AI ecosystem. These tools and frameworks are primarily focused technical engineers to centralize the orchestration of model production using principles of MLops.

    At the same time, while AI is going no-code and enabling business users or citizen data scientist to handle data science projects. It is equally important to domain users, analytic experts to enable their ML models build into production. Hence, there are no code MLOps platforms such as HyperSense AI studio. It is designed exclusively for domain and analytic experts to take chart of machine learning models and deploy and manage complete life-cycle of ML models.
    Tips to implement MLOps
    New age MLOps platforms have significantly reduced the management challenges faced by data scientists, allowing them to be more confident about their code going into production. HyperSense AI Studio is a great example of new-age MLOps. The platform enables any enterprise user to build and operationalize AI successfully using automated machine learning. It increases the efficiency of data scientists allowing them to focus on higher-value tasks. It automates every step of the data science lifecycle including, feature engineering, algorithm selection, and hyper-parameter tuning.

    By leveraging HyperSense AI Studio, data scientists and experts can easily and quickly build ML models with larger scale, productivity, and efficiency while sustaining the model quality. By automating a large part of the ML processes, the platform accelerates the time to get production-ready models with greater ease and efficiency. It also reduces human errors mainly because of manual measures in ML models. Further, HyperSense also makes data science accessible to all, enabling both trained and non-trained resources to rapidly build accurate and robust models, thus fostering a decentralized process.

    The quality of the machine learning model is not only based on code but also on the features used for running the model. Around 80% of data scientists’ time goes into creating, training, and testing data.

    HyperSense AI Studio comes built-in with a feature store that allows features to be registered, discovered, and used as a part of an ML pipeline. In addition, it enables reusing components instead of rebuilding again from scratch for different models driving AI at scale.

    HyperSense AI Studio increases the efficiency of data scientists by allowing them to focus on higher-value tasks. The platform also automates every step of the data science lifecycle including, feature engineering, algorithm selection, and hyper-parameter tuning.
    Key Takeaways
    Data scientists are a highly coveted lot. Yet, 80 percent of their time ends up being wasted doing repetitive tasks that can easily be automated. At the same time, the lack of synergies between data science and operations teams has led to a majority of AI projects to fail. This can be easily avoided.

    MLOps allows all the stakeholders in the ML process to work collaboratively and ensure the models they work on gets into production. New tools such as HyperSense AI that brings in automation and low code capabilities also bridge the data science skills gap to a large extent by freeing up nearly 70-80% of the time spent by data scientists on model testing and validation.

    Get ahead with HyperSense MLOps. Get better, faster business results

    Try AI Studio for Free

  • What is Explainable AI and why is it important? 

    What is Explainable AI and why is it important? 

    Traditional Black Box AI systems automate decision making and offer limited visibility into how the algorithms work. In a time, when transparency is everything, can we really trust artificial intelligence systems? In this article, we explore the concept of AI Bias and the role of Explainable AI in eliminating AI Bias and increasing model transparency

    What is AI Bias?

    AI bias is defined as “a phenomenon that occurs when an algorithm produces results that are systemically prejudiced due to erroneous assumptions in the machine learning process.” This happens when AI models ingest societal biases leading to flawed outcomes. The examples are many: Microsoft’s bot Tay learning racial slurs and Twitter’s photo cropping algorithm blotting out African people.

    Why it is important to eliminate AI Bias?

    Without a way to check these biases, AI models grapple with inefficiencies. Model accuracy comes under scrutiny, leaving users feeling distrustful about model recommendations. The effectiveness of model predictions also suffers because of results that reflect a skewed reality. For instance, biases in automated loan underwriting can unknowingly isolate an entire demographic of customers that are eligible for affordable loans, leading to negative brand image and lower profitability.

    Biased model outcomes also inadvertently encourage discrimination. Seeking to mechanize recruiting, Amazon designed a machine learning program, AMZN.O. It was later found that the algorithm was rating candidates in a non-gender-neutral manner, heavily preferring men over women. On deeper investigation, the fault lay with one of the datasets that used resumes submitted to the company over a period of time, most of which were from male candidates. AI biases can breed a lack of accountability in decision-making within the organization, compromising an open and transparent culture. To gain user trust, AI systems need to be responsible and free of bias. Explainable AI plays a vital role in eliminating model bias and improving AI Adoption.

    What is Explainable AI and why it matters?

    Explainable AI deals with the concept of building transparent AI systems. According to Google, Explainable AI is “a set of tools and frameworks to help enterprises understand and interpret predictions made by machine learning models.” It is used to describe an AI model, the expected impact, and potential biases. It debugs the model and gives users insights into model behaviour to improve performance.

    But perhaps one of the most pioneering features of Explainable AI is that it can resolve biases and gaps within AI models. Simply put, Explainable AI allows users to understand the path that an IT system or algorithm takes to make a decision. Being a new technology with unprecedented potential to transform business and human experiences, explainable AI is critical to gain user trust and enhance AI adoption.

    How does Explainable AI work?

    At a fundamental level, Explainable AI involves exposing the logic within black box models – and thereby any fallacies – used to drive AI outcomes. A black box model is a catch-all term used to describe a computer program designed to transform various data into useful strategies. In machine learning, these black box models are created directly from data by an algorithm, meaning that humans, even those who design them, cannot understand how variables are being combined to make predictions. The differentiator, therefore, is transparency. When AI models are made transparent, it instantly provides scope to correct human biases.

    Best practices to leverage Explainable AI and eliminate AI bias

    As the evidence suggests, AI models can embed societal biases and deploy them at scale. Feeding such biases is typically unintentional. Nevertheless, to stay ahead of risk, enterprises need ways to purposefully make AI accountable. The goal is to convert the art of making AI responsible into the science of making AI explainable.

    1) Remove bias in the underlying data

    Datasets used by AI systems are often the root source of bias. Biases in datasets occur due to two broad reasons. One is the lack of sufficient variety and distribution of data. For instance, non-representative methods of collecting, sampling, and selecting data for the model. Two, decision biases may sprout from past recorded human decisions based on flawed assumptions or societal/historical inequalities. To avoid such biases becoming part of the underlying data, one must proactively ensure that datasets with adequate representation are being used. Platforms that offer a range of granular visualizations assist data scientists in decrypting patterns, ensuring representative samples, and assessing whether the input data is skewed or not.

    2) Weed out socially or legally unacceptable correlations

    Sensitive variables such as gender, ethnicity, and race are often intentionally avoided as inputs in algorithms. However, these can be picked up from other correlated variables. For example, AI systems may derive ethnicity from geographical locations, and age from the number of times a service has been used. Data scientists must be primed, therefore, and take extra effort to identify such possibilities beforehand. Dashboards that provide visual representations of data and its correlations can greatly help data analysts understand algorithmic logic. These also allow data scientists to apply their own understanding and domain skills to debias the model.

    3) Integrate user feedback to ensure model improvements

    An AI model should mandatorily include feedback from end users about how the model functions in the real world. This requires steady, continuous, and persistent model testing to refine the model for greater levels of accuracy.

    How HyperSense Explainable AI helps eliminate AI Bias?

    Companies are wary of the implicit risk within AI models, and want solutions that help them mitigate potential negative impact. HyperSense AI Studio is one such solution. HyperSense AI Studio comes with explainable AI capabilities. It eliminates bias due to costly errors and ensures transparency in prediction, thereby improving model performance and building user trust through AI trust and governance framework. It enables organizations to build trust and confidence when putting AI models into production. It also improves accuracy and fairness when interpreting the models and algorithms.

    Key takeaway

    Building a system of trust within the AI landscape calls for well-formed ethics, governance, and frameworks. The definition of ‘AI trust’ must be deconstructed and every element transformed into a metric that is measurable and transparent. To ensure unbiased, transparent, and trustworthy results, enterprises need to interpret AI models and their predictions with Explainable AI capabilities with solutions such as HyperSense AI Studio.

    Eliminate AI Model bias with HyperSense AI Studio

    Try AI Studio for Free

  • What is AutoML and how it is democratizing AI?

    What is AutoML and how it is democratizing AI?

    At a time when businesses are looking at adopting Artificial Intelligence (AI) not just for competitive advantage but even for mere survival, it is increasingly challenging to build a successful AI practice with acute skills shortage for data scientists. On the other hand, Machine Learning (ML), which is built for its application involving laborious tasks such as cleaning data, preparing data and training ML algorithms, validation etc. However, there is continuous effort to automate these tasks by built more intelligent ML procedures and algorithms. AutoML , as we call it, can democratize ML by allowing even business users to develop and execute their own data models with little to no training on data science. Other than bridging the skills gap, automation in ML processes can also eliminate data biases, a major concern today, and reduce human errors while improving overall efficiency. Moreover, AutoML would allow domain experts and technical experts like data scientists, ensuring continued focus on business value.

    The need for AutoML – Challenges with traditional ML processes

    The growing interest in AI and ML means that there is a crippling shortage of data scientists. There were over 2.7 million open positions for data science and analytics jobs, according to a report by the Business-Higher Education Forum.As per the US Bureau of Labor Statistics, the number of jobs in the data science field will grow by 26 percent through 2026, adding nearly 11.5 million new jobs.

    However, demand vastly outpaces supply for data scientists given how challenging it had been for several decades to work in this domain. It is impossible to generate hundreds of thousands of new data scientists in an instant, making it tough for organizations to implement their data science plans.Lack of these skillsets is one of the biggest reasons holding back thousands of companies from starting their AI journey. That said, automation is rapidly trying to solve this problem by making data science more accessible to even those without years of data science experience or even a degree in the subject.

    Even so, lack of required skills is not the only challenge that organizations looking at machine learning face today. Even if an organization has the right skills, it may still be highly under-utilized because of the sheer amount of time that it takes just to clean the data. Data scientists spend as much as two-thirds of their time just cleaning the data. Just imagine if this is automated, what kind of fillip it will provide to the domain.

    Further, data scientists often don’t come with domain and business expertise. However, even if bring domain and business understanding they end up focusing most of their time ingesting and processing data in order to make the models relevant. As a result specific business context often go amiss, leading to unsuccessful adoption of AI/ML.

    Traditional ML processes are also highly dependent on human expertise, given the amount of customization that each ML model requires for the specific problem on hand. This makes the entire process inherently time-consuming. To build a new ML model, you still have to through the rigours of data preparation, feature engineering, training the model, evaluation and selection.

    Biases in AI and ML models are also a major subject of debate today. Biases often creep in because of manual interventions and the inability of humans to analyze massive data sets for possible biases. The complexity of ML models currently has turned them into black boxes with very little visibility into what goes inside and what is impacting the final results.It is therefore vital to automate the process of machine learning to get better visibility into the models, eliminate all biases, and improve the overall efficiencies.

    What is AutoML?

    While machine learning continues to evolve, Automated Machine Learning (AutoML) goes beyond automation to accelerate the process of building ML and deep learning models. It automates several aspects of the ML processes, including the identification of the best performing algorithm from the available universe of features, algorithms and hyperparameters.

    How Does AutoML Help?

    By eliminating repetitive tasks, such as data cleaning, AutoML frees up the highly valued human resources to move towards value-adding analysis and more in-depth evaluation of the best-performing models. This allows enterprises to significantly cut down the time-to-market for the products and solutions built on these ML models.It:

    • Eliminates repetitive tasks
    • Allows enterprises to bring down time-to-market
    • Guided analytics capabilities allow to eradicates biases
    • Enables organizations to leverage their existing components
    • Inspires trust by providing transparency on how the model functions
    • Eliminates human error

    However, complete automation also has its own set of challenges. Tesla founder Elon Musk famously said “AI is far more dangerous than nukes.” Apart from Musk, technology leaders like Bill Gates and Steve Wozniak have expressed concern about the dangerous aspect of AI. For instance, anyone with malicious intent can program AI systems to carry out mass destruction. Any powerful technology can be misused and AI is no different. The truth is that as long as AI systems continue to be Black Boxes, it will continue to remain a threat.

    Some new age solutions are changing that equation by bringing in transparency and making it easier for users to interact better with AI systems. HyperSense AI Studio , for example, is built with guided analytics capabilities, which is a combination of automated ML and interactive ML. This allows usersto develop applications with a combination of automation and human interaction at any stage of the data science cycle based on task and business user requirements. The solution also generates alerts and gives recommendations to users as they are creating a pipeline.

    The process eliminates biases that might have crept in and ensures that the system is not seen as a Black Box by providing details of how it functions and arrives at the results.

    Through AutoML, the user can easily automate tasks like data pre-processing, feature engineering and hyper-parameter tuning. Moreover, it allows reusing features instead of rebuilding again from scratch for different models driving AI at scale.

    What’s trending?

    Several Machine Learning processes do not require any human intervention, allowing domain experts to work on building AI models instead of depending solely on the data scientists.

    Data scientists, however, do not have to be a rare commodity anymore. Just how the power of a mobile phone camera made citizen journalism possible, the power of AutoML is now creating citizen data scientists . This new breed of professionals will now be able to build their own AI models without any formal education in Machine Learning or AI. Anyone familiar with the usage of Excel and interest in data analysis can potentially become a citizen data scientist.

    The role of citizen data scientists will be critical in the growth of AI. In order to scale AI, one needs a massive number of data scientists. Moreover, citizen data scientists don’t just fill the skills gap. The biggest mismatch in ML initiatives is that ML projects are often associated with a lack of domain expertise. Data scientists are great at working on data, but they don’t necessarily come with a good understanding of your business or industry. Connecting the roles of domain expertise and data expertise has been a massive challenge for several firms.

    However, by putting the ability to build a data model into the hands of a business user, AI projects can move towards newer dimensions that can only be perceived by a business domain expert.

    What are the benefits of AutoML?

    Other than democratizing machine learning, AutoML also has several other advantages. Automating the machine learning processes, for example, can tremendously accelerate the speed of training multiple models while also improving accuracy. In addition, AutoML eliminates biases in datasets by limiting human intervention and automating most of the processes in the ML pipeline. The reduced human intervention also cuts down on human errors in the process.

    Automation also makes ML more scalable by enabling multiple ML models to be trained simultaneously, and in doing so, it also optimizes the overall ML processes to a great extent.

    HyperSense AI Studio is an excellent example of AutoML platform . The platform enables enterprises to build and operationalize AI successfully using automated machine learning. It increases the efficiency of data scientists allowing them to focus on higher-value tasks. It automates every step of the data science lifecycle including, feature engineering, algorithm selection, and hyper-parameter tuning.

    By leveraging HyperSense AI Studio , data scientists and domain experts can easily build ML models with higher scale, productivity, and efficiency while sustaining the model quality. By automating large part of the ML processes, the platform accelerates the time to get production-ready models with greater ease and efficiency. It also reduces human errors mainly because of manual measures in ML models.

    It also makes data science accessible to all, enabling both trained and non-trained resources to rapidly build accurate and robust models, thus fostering a decentralized process. Further, it enhances collaboration between domain and technical experts which encourages the focus to remain on business value and not on technical part of the implementation. This helps in bringing down silos and promotes collaboration in other areas as well.

    The quality of the machine learning model is not only based on code but also on the features used for running the model. Around 80% of data scientists’ time goes into creating, training, and testing data. HyperSense AI Studio comes built-in with a feature store that allows features to be registered, discovered, and used as a part of an ML pipeline. It allows reusing features instead of rebuilding again from scratch for different models driving AI at scale.

    Key Takeaway

    AI projects for long have been stuck at pilot stages due to several challenges that include lack of data scientists, slow progress in ML processes and even lack of coordination between business and data teams.According to a Gartner study, about 75 percent of organizations will shift from piloting to operationalizing AI by the end of 2024. Also, 50 percent of enterprises will devise AI orchestration platforms to operationalize AI. This, however, wouldn’t be possible without leveraging AutoML .

    AutoML has the potential of democratizing AI and Machine Learning and finally take AI projects from mere pilots to scaled deployments. AutoML platforms like HyperSense AI Studio increases the efficiency of data scientists by allowing them to focus on higher-value tasks. The platform automates every step of the data science lifecycle including, feature engineering, algorithm selection, and hyper-parameter tuning, ensuring enhanced operational efficiency. In addition, it comes built-in with a feature store that allows features to be registered, discovered, and used as a part of an ML pipeline and even allows reusing features instead of rebuilding again from scratch for different models driving AI at scale.

    Get better results from your data with HyperSense AutoML

    Try AI Studio for Free

  • How to unlock business value from MLOps?

    Introduction:
    According to Gartner, 85 percent of all Artificial Intelligence (AI) projects tend to fail and the trend is expected to run well through 2022. What are the key reasons for this high failure rate in AI projects? There are three key ones:

    1. Model deployment is not an easy tasks; it requires diverse expertise from software engineering, to machine learnings engineering along with data scientists
    2. Model performances or effectiveness deteriorate on real-world applications
    3. Models designed without collaboration between domain experts and engineers are unlikely to deliver the desired results

    However, organizations can flip the equation by adopting Machine Learning Operations or MLOps, which allows organizations to redefine a process of putting model into productions, helps break from the shackles of siloes and allows different teams to collaborate in real-time with a goal to serve model for business and help achieve ROI. MLOps also ensures that the ML models created through the process are scalable and can be redeployed to solving other problems.

    What is MLOps?

    Before DevOps, developers were spending hours and hours working on code that may never go into production. As a result, DevOps got its footing in the tech industry over a decade ago as a means to bring the development teams and the IT teams together and make these somewhat different communities collaborate in a frictionless manner. Before DevOps, developers were spending hours and hours working on code that may never go into production.However, by being able to collaborate with the IT teams, nearly all DevOps teams today are convinced about their code even before it goes into production.

    As AI and ML started to grow, they faced similar challenges that developers faced in the pre-DevOps era—getting stuck trying to take an AI project from ideation to production stage. And so, came Machine Learning Operations (MLOps). Modelled on the principles of DevOps, MLOps brings together people, processes, and practices by allowing collaboration between data, development and production teams.

    Underpinning the idea of MLOps are technologies that automate the deployment, monitoring, and management of machine learning models. MLOps, in fact, goes a step ahead and ensures that the code that goes into production is scalable and provides a measurable business while having a strong governance framework at the same time.
    What are the key components of MLOps?
    MLOps acts as a guiding principles for data scientists, engineers and operations professionals to collaborate and help manage the production ML lifecycle. MLOps leverages automation to improve the quality of production ML with a constant eye on business goals.

    Broadly, there are three key phases of any MLOps process—Designing the ML-powered application, ML Experimentation and Development, and finally, ML Operations.The design phase for the ML-powered application begins with understanding the business and the available data. Next, potential users need to be identified in this stage, and then an ML solution is designed to solve their problems while also looking at the possibilities of scaling the application to other areas. Typically, this phase looks at either enhancing user productivity or increasing the interactivity of the ML application.

    The design phase also clearly defines the ML use-cases and prioritizes them. The available data is inspected and used to train the ML model. The requirements gathered from this exercise are then used to design the architecture of the ML application, establish the serving strategy, and create a test suite for the future ML model.

    In the next phase of MLOps, it is vital to verify the applicability of ML for the identified problems through the deployment of an ML Model Proof-of-Concept. This phase is run iteratively to identify or polish the suitable ML algorithm for the given situation, data engineering, and model engineering. The idea is to build a stable quality ML model thatcan be runin production.

    The last and final phase of operations aims to deliver the previously developed ML model in production by using established DevOps practices such as testing, versioning, continuous delivery, and monitoring.

    The three phases are highly interconnected while also influencing each other. Each of these phases contributes key elements that work to close the ML lifecycle loop within an organization.
    What are the benefits of MLOps?
    MLOps can be highly beneficial for CXOs, data scientists, and data engineers alike. Let’s take for example on how MLOps can benefit CXOs. C-suite leaders require fast, accurate, and unbiased predictions. They are also looking for an AI solution that can provide them with a clear return on investment. That has been challenging for years but MLOps changes that forever by making it simple to highlight ROI on AI investments. By putting MLOps in place, CXOs can therefore utilize their energies into scaling AI capabilities throughout the organization while focusing on tracking KPIs that matter to each team and department.

    Data scientists can similarly gain immense benefits from MLOps as it automates several parts of their daily lives while also allowing them to effectively collaborate with their operations counterparts. MLOps also eases out data scientists and ML engineers’ efforts by offloading much of the burden of day to day model management. This allows them to focus on the larger problems such as identifying new use cases, managing feature discovery, and developing more in-depth business expertise. A large part of a data scientist’s time goes into maintaining models or reviewing their performance manually. All of that gets automated with MLOps and frees up valuable resources.

    For DevOps and data engineers, MLOps offers a way to manage their actual machine learning models in a single pane—right from testing and validation to updates and performance metrics. This enables the organization to scale ML deployment over a period of time to meet latency, throughput, and reliability SLAs, thereby generating more value from it.

    How to implement MLOps?

    Even before one thinks of implementing MLOps, it is important to start with a clear business goal or objective. These objectives need to be fleshed out with target performance measures, technical requirements, budget for the project, and KPIs that drive the process of monitoring the deployed models.

    Once that’s in place, MLOps can be implemented in three different ways, depending on the organization’s maturity level in terms of the understanding of MLOps. The three types of implementation include manual process, ML pipeline automation, and CI/CD pipeline automation. These are also commonly referred to as the three levels of MLOps—MLOps level 0 (manual process), MLOps level 1 (pipeline automation), and MLOps level 2 (CI/CD pipeline automation).

    Typically while starting their journey with ML, organizations begin with the manual ML workflow. In this type of deployment, every step of the journey is manual, including data analysis, data preparation, model training and even validation. In this type of implementation, data scientists work on the ML model and hand it over after training it to the engineering team to deploy on their API infrastructure.

    This type of deployment is suitable when the assumption is that your data science team manages a few models that don’t change frequently. And since there are no frequent changes, there is no need for Continuous Integration and Continuous Deployment.

    The second type of implementation is ML pipeline automation. This type of implementation goes a step ahead of the manual process and automates the ML pipeline to perform continuous training of the ML model. This type of implementation is suitable for solutions that operate in a constantly changing environment and need to proactively address shifts in indicators such as customer sentiment, market prices etc. While in MLOps level 0, the trained model is deployed as a prediction service to production, in level 1, an entire training pipeline is deployed that automatically and iteratively runs to serve the trained model as the prediction service.

    However, this model is still not suitable for new ML idea, rather only new models based on new data. Moreover, it is not ideal for environments where you need to manage multiple ML pipelines in production.

    To overcome the limitations of MLOps level 1, MLOps level 2 takes things up a notch and fits well with tech-driven companies that continuously retrain their ML models on a daily basis and redeploy the code on thousands of servers simultaneously.

    The automated CI/CD pipeline, data scientists can spend more time on high-value items such as feature engineering, model architecture and hyperparameters. The output of MLOps level 2 is a deployed model prediction service.

    The challenges to implementing MLOps

    In 2013, IBM partnered with The University of Texas MD Anderson Cancer Center to build Watson for Oncology with an aim to eradicate cancer. Five years down the line, the project was shelved as it started giving erroneous treatment advice. Later it is found that the ML model was trained not on real patient data but rather on a small number of hypothetic patients.

    Mistakes like these are pretty common in the ML domain. A typical ML lifecycle involves the identification of a business problem, establishing the success criteria, and then delivering an ML model to production. The delivery part happens in multiple steps, and each of these steps can either be performed manually or through an automatic pipeline.

    While it may sound prudent to focus on solving the business problem, it is easy to lose focus on the complexities in managing the entire ML process. ML is a highly iterative process, and data scientists end up spending a lot of time in these iterations. Forcing models into production after the first or the second iteration can quickly turn into a failed deployment.

    Data scientists need to not only deal with short response times but also support a large number of users. Moreover, working with thousands of code lines bring along their own set of difficulties to manage. Therefore, while data scientists were previously only required to produce an ML model, today, the first step is bringing ML models to production.

    Lack of synergies between data science and operations teams sometimes also becomes a big challenge for organizations. Often the data science teams don’t have enough process understanding, and operations teams end up overestimating their understanding of ML processes, leading to disastrous outcomes.

    MLOps requires dedicated people and resources to succeed. CXOs need to understand that MLOps is an iterative process and requires significant advance planning. The process cannot be taken casually, and companies need to be prepared for various contingencies.

    Lately, there are plathero of tools, frameworks and platforms available in the market to bring together highly disparate space of “model production management” into the center of AI ecosystem. These tools and frameworks are primarily focused technical engineers to centralize the orchestration of model production using principles of MLops.

    At the same time, while AI is going no-code and enabling business users or citizen data scientist to handle data science projects. It is equally important to domain users, analytic experts to enable their ML models build into production. Hence, there are no code MLOps platforms such as HyperSense AI studio. It is designed exclusively for domain and analytic experts to take chart of machine learning models and deploy and manage complete life-cycle of ML models.
    Tips to implement MLOps
    New age MLOps platforms have significantly reduced the management challenges faced by data scientists, allowing them to be more confident about their code going into production. HyperSense AI Studio is a great example of new-age MLOps. The platform enables any enterprise user to build and operationalize AI successfully using automated machine learning. It increases the efficiency of data scientists allowing them to focus on higher-value tasks. It automates every step of the data science lifecycle including, feature engineering, algorithm selection, and hyper-parameter tuning.

    By leveraging HyperSense AI Studio, data scientists and experts can easily and quickly build ML models with larger scale, productivity, and efficiency while sustaining the model quality. By automating a large part of the ML processes, the platform accelerates the time to get production-ready models with greater ease and efficiency. It also reduces human errors mainly because of manual measures in ML models. Further, HyperSense also makes data science accessible to all, enabling both trained and non-trained resources to rapidly build accurate and robust models, thus fostering a decentralized process.

    The quality of the machine learning model is not only based on code but also on the features used for running the model. Around 80% of data scientists’ time goes into creating, training, and testing data.

    HyperSense AI Studio comes built-in with a feature store that allows features to be registered, discovered, and used as a part of an ML pipeline. In addition, it enables reusing components instead of rebuilding again from scratch for different models driving AI at scale.

    HyperSense AI Studio increases the efficiency of data scientists by allowing them to focus on higher-value tasks. The platform also automates every step of the data science lifecycle including, feature engineering, algorithm selection, and hyper-parameter tuning.
    Key Takeaways
    Data scientists are a highly coveted lot. Yet, 80 percent of their time ends up being wasted doing repetitive tasks that can easily be automated. At the same time, the lack of synergies between data science and operations teams has led to a majority of AI projects to fail. This can be easily avoided.

    MLOps allows all the stakeholders in the ML process to work collaboratively and ensure the models they work on gets into production. New tools such as HyperSense AI that brings in automation and low code capabilities also bridge the data science skills gap to a large extent by freeing up nearly 70-80% of the time spent by data scientists on model testing and validation.

    Get ahead with HyperSense MLOps. Get better, faster business results

    Try AI Studio for Free

  • What is Explainable AI and why is it important? 

    Traditional Black Box AI systems automate decision making and offer limited visibility into how the algorithms work. In a time, when transparency is everything, can we really trust artificial intelligence systems? In this article, we explore the concept of AI Bias and the role of Explainable AI in eliminating AI Bias and increasing model transparency

    What is AI Bias?

    AI bias is defined as “a phenomenon that occurs when an algorithm produces results that are systemically prejudiced due to erroneous assumptions in the machine learning process.” This happens when AI models ingest societal biases leading to flawed outcomes. The examples are many: Microsoft’s bot Tay learning racial slurs and Twitter’s photo cropping algorithm blotting out African people.

    Why it is important to eliminate AI Bias?

    Without a way to check these biases, AI models grapple with inefficiencies. Model accuracy comes under scrutiny, leaving users feeling distrustful about model recommendations. The effectiveness of model predictions also suffers because of results that reflect a skewed reality. For instance, biases in automated loan underwriting can unknowingly isolate an entire demographic of customers that are eligible for affordable loans, leading to negative brand image and lower profitability.

    Biased model outcomes also inadvertently encourage discrimination. Seeking to mechanize recruiting, Amazon designed a machine learning program, AMZN.O. It was later found that the algorithm was rating candidates in a non-gender-neutral manner, heavily preferring men over women. On deeper investigation, the fault lay with one of the datasets that used resumes submitted to the company over a period of time, most of which were from male candidates. AI biases can breed a lack of accountability in decision-making within the organization, compromising an open and transparent culture. To gain user trust, AI systems need to be responsible and free of bias. Explainable AI plays a vital role in eliminating model bias and improving AI Adoption.

    What is Explainable AI and why it matters?

    Explainable AI deals with the concept of building transparent AI systems. According to Google, Explainable AI is “a set of tools and frameworks to help enterprises understand and interpret predictions made by machine learning models.” It is used to describe an AI model, the expected impact, and potential biases. It debugs the model and gives users insights into model behaviour to improve performance.

    But perhaps one of the most pioneering features of Explainable AI is that it can resolve biases and gaps within AI models. Simply put, Explainable AI allows users to understand the path that an IT system or algorithm takes to make a decision. Being a new technology with unprecedented potential to transform business and human experiences, explainable AI is critical to gain user trust and enhance AI adoption.

    How does Explainable AI work?

    At a fundamental level, Explainable AI involves exposing the logic within black box models – and thereby any fallacies – used to drive AI outcomes. A black box model is a catch-all term used to describe a computer program designed to transform various data into useful strategies. In machine learning, these black box models are created directly from data by an algorithm, meaning that humans, even those who design them, cannot understand how variables are being combined to make predictions. The differentiator, therefore, is transparency. When AI models are made transparent, it instantly provides scope to correct human biases.

    Best practices to leverage Explainable AI and eliminate AI bias

    As the evidence suggests, AI models can embed societal biases and deploy them at scale. Feeding such biases is typically unintentional. Nevertheless, to stay ahead of risk, enterprises need ways to purposefully make AI accountable. The goal is to convert the art of making AI responsible into the science of making AI explainable.

    1) Remove bias in the underlying data

    Datasets used by AI systems are often the root source of bias. Biases in datasets occur due to two broad reasons. One is the lack of sufficient variety and distribution of data. For instance, non-representative methods of collecting, sampling, and selecting data for the model. Two, decision biases may sprout from past recorded human decisions based on flawed assumptions or societal/historical inequalities. To avoid such biases becoming part of the underlying data, one must proactively ensure that datasets with adequate representation are being used. Platforms that offer a range of granular visualizations assist data scientists in decrypting patterns, ensuring representative samples, and assessing whether the input data is skewed or not.

    2) Weed out socially or legally unacceptable correlations

    Sensitive variables such as gender, ethnicity, and race are often intentionally avoided as inputs in algorithms. However, these can be picked up from other correlated variables. For example, AI systems may derive ethnicity from geographical locations, and age from the number of times a service has been used. Data scientists must be primed, therefore, and take extra effort to identify such possibilities beforehand. Dashboards that provide visual representations of data and its correlations can greatly help data analysts understand algorithmic logic. These also allow data scientists to apply their own understanding and domain skills to debias the model.

    3) Integrate user feedback to ensure model improvements

    An AI model should mandatorily include feedback from end users about how the model functions in the real world. This requires steady, continuous, and persistent model testing to refine the model for greater levels of accuracy.

    How HyperSense Explainable AI helps eliminate AI Bias?

    Companies are wary of the implicit risk within AI models, and want solutions that help them mitigate potential negative impact. HyperSense AI Studio is one such solution. HyperSense AI Studio comes with explainable AI capabilities. It eliminates bias due to costly errors and ensures transparency in prediction, thereby improving model performance and building user trust through AI trust and governance framework. It enables organizations to build trust and confidence when putting AI models into production. It also improves accuracy and fairness when interpreting the models and algorithms.

    Key takeaway

    Building a system of trust within the AI landscape calls for well-formed ethics, governance, and frameworks. The definition of ‘AI trust’ must be deconstructed and every element transformed into a metric that is measurable and transparent. To ensure unbiased, transparent, and trustworthy results, enterprises need to interpret AI models and their predictions with Explainable AI capabilities with solutions such as HyperSense AI Studio.

    Eliminate AI Model bias with HyperSense AI Studio

    Try AI Studio for Free

  • The Spooky World of Scam Calls

    The Spooky World of Scam Calls

    Scam calls are “unsolicited calls where fraudsters utilize a range of social engineering techniques to steal money or information from the victim through deception (1).” Caller IDs are not spoof-proof, and illegal robocalls are a menace on many communication networks – both of which facilitate scam calls. In 2020, the Federal Trade Commission (FTC) reported receiving 1.25 million fraud complaints.

    Despite technological advances, scam calls are rising by the day as threat actors get increasingly creative at luring their targets. Some act friendly; others threaten victims with dire consequences; some play on fear while others make fake promises. In 2020, Covid-19 topped as the most recent honeytrap for scam callers. As the world grappled with uncertainty around vaccine supply, scammers took advantage to ‘promise’ vaccine delivery in exchange for sensitive personal data (3). In one survey, nearly 3 in 5 adults in the USA reported receiving calls and messages related to the pandemic over the past year (2). In other cases, scam callers appear to offer technical support, monetary prizes, and more.

    The tip of the iceberg

    Scam calls are just the tip of the iceberg. While they may seem more of a menace than harmful, scam calls are often part of a larger plot. Scammers look to collect sensitive personal information from their targets to execute other telecom frauds (4). The results of such fraud for customers can range from identity theft to monetary losses, while for telcos, it involves reputational damage and revenue losses.

    What regulators are doing

    According to Truecaller, more than 59 million people were affected by robocall scams between June 2020 and 2021, losing US $29.8 billion in total (5). Unwanted calls mark the reason behind most of the Federal Communications Commission (FCC) ‘s consumer complaints, and thus FCC has made it their top priority to ensure consumer protection.

    In the USA, the FCC is working on improving network security by clamping down on robocalls in collaboration with telecom companies. Some of their measures include spending dollars on actioning complaints, while others include policy decisions that mandate sharing of customer compliant data and call analytics to better identify robocalls before they reach the targeted subscriber (6). In a bid to mitigate robocalling, the FCC has also issued a set of caller ID authentication standards known as STIR/SHAKEN, whereby voice service providers must verify that the incoming call is actually from the number being displayed on the device screen (5).

    In the UK, there are serious efforts to minimize the instances of robocalling. According to a spokesperson to the BBC, the lower barriers to entry simplify access to telecom infrastructures, making it easy for scammers to disguise themselves as legit businesses and make calls (7).

    5 must-have anti-scam calls capabilities in your fraud management solution

    Operators can take on an active role to thwart scam calls pervading through their network. Here are 5 key capabilities that can help telecom operators reduce the impact of scam calls:

    • Machine learning –Machine learning (ML) allows operators to spot suspicious deviations on calls and SMSs and detect anomalies in real-time with higher accuracy. ML empowers the operators to anticipate, make decisions, and take proactive actions.
    • Signaling security – By monitoring signaling traffic, the fraud management systems can detect attacks in real-time and stop them as they occur, thus securing the network against exploitation.
    • Real-time threat intelligence – Access to real-time threat intelligence, including a dataset of unallocated number ranges, intelligence capture using honeypot networks, gives operators up-to-date knowledge on what’s a threat and what isn’t so they can block scam calls in real-time.
    • Voice and SMS firewalls – Operators should consider extending firewalls to include integration with signaling-based fraud management systems that could identify frauds proactively and update the policies in firewalls to block them in the future.
    • Subscriber/customer awareness – Empowering customers with active knowledge about ongoing trends will help them stay wary of phone scams. It can significantly reduce the number of customers inadvertently becoming victims of scam calls.

    References

    1. https://dev.enki.studio/test/pdf/Point_of_View/multiple-facets-of-cli-spoofing-risks-impact-and-the-way-forward.pdf
    2. https://www.aarp.org/money/scams-fraud/info-2019/phone.html
    3. https://www.rd.com/list/phone-call-scams/
    4. https://dev.enki.studio/test/blog/how-telcos-can-minimize-the-impact-of-scam-calls/
    5. https://www.cnbc.com/2021/09/18/how-fcc-tries-to-fight-robocalls.html
    6. https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts
    7. https://www.bbc.com/news/business-59032795

    See how our Fraud Management can help your organization

    Schedule demo